Privacy
Policy

Lumosoft ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services.

We are a software development consultancy operating in South Africa and are committed to complying with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.

We may collect the following types of information:

• • Contact Information: Name, email address, phone number, company name
• • Project Information: Details about your project requirements, business goals, and technical specifications
• • Communication Data: Emails, messages, and other correspondence
• • Technical Data: IP address, browser type, device information, and website usage data through analytics

We use your information for the following purposes:

• • To provide software development services and consultation
• • To communicate with you about project updates, quotes, and support
• • To improve our website and services based on your feedback
• • To comply with legal obligations and protect our legal rights
• • To send occasional updates about our services (with your consent)

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• • Secure communication protocols (HTTPS/SSL)
• • Encrypted data storage and transmission
• • Regular security assessments and updates
• • Access controls and authentication measures

Note: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• • With your explicit consent
• • When required by law or legal process
• • With trusted service providers who assist in our operations (e.g., hosting providers, email services) under confidentiality agreements
• • To protect our rights, property, or safety

Under POPIA and other applicable laws, you have the right to:

• • Access your personal information we hold
• • Request correction of inaccurate or incomplete information
• • Request deletion of your personal information (subject to legal requirements)
• • Object to the processing of your personal information
• • Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at hello@lumosoft.co.za.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Project-related information is typically retained for 5 years after project completion for reference and support purposes.

Our website uses cookies and similar technologies to improve user experience and analyze website traffic. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

We use cookies for:

• • Essential website functionality
• • Analytics to understand how visitors use our site
• • Remembering your preferences

Important Notice: Lumosoft is currently operated as a sole proprietorship by a single software engineer. We are in the process of formal business registration. Despite this status, we maintain professional standards in all client engagements, data protection practices, and service delivery. All client agreements and data protection commitments remain binding and enforceable.

We may update this Privacy Policy periodically. The "Last updated" date at the top indicates when changes were made. We encourage you to review this policy regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us: